Documentation writing used to be an art that employed a large number of professionals.
That has pretty much gone out the window these days, along with knowledgeable tech support.
However, one pleasant surprise I had recently was after returning from vacation. I was wearing one of my brand new Motorola 2 Watt radios on my belt when I slipped on a snow bank and fell. The belt clip broke off.
I thought that if I called Motorola, that they would just tell me that the replacement would cost more than a new radio. I called anyway.
The support call was answered in a timely manner by someone who spoke English (a surprise these days). The person asked me how long I had the radio, and I told him about two weeks. He then said they would just send me a new clip free of charge.
It reminded me of why I always pick Motorola when buying cell phones or radios. It was nice to see that they haven't changed their support policies. Not only that, but the manual as professionally written and easy to understand. I guess they are one of the few large companies out there that haven't screwed that part of their business up (yet).